Welcome to The Horror Dome Store – where nightmares become reality! Please read these terms carefully before unleashing the terror.

1. INTRODUCTION

The Horror Dome Store (“we,” “our,” or “us”) operates horror-costumes.com, your premier destination for terrifying transformations and spine-chilling experiences. By accessing our website and purchasing our products, you agree to these Terms and Conditions. We specialize in delivering nightmares worldwide (excluding some Asian regions and remote locations).

2. USER RESPONSIBILITIES

Your Role in Our Horror Community

  • Age Requirement: You must be at least 18 years old to purchase our terrifying products
  • Account Security: Keep your login credentials secure and confidential
  • Accurate Information: Provide correct shipping and billing information
  • Legal Compliance: Use our products responsibly and in accordance with local laws
  • Prohibited Uses: Our products are for entertainment purposes only – no illegal activities allowed

3. PRODUCTS AND SERVICES

What We Offer

Our collection includes but is not limited to:

  • Alien Masks & Classic Monster Masks
  • Animatronics & Animated Props
  • Bloody/Gory Props & Costume Accessories
  • Christmas & Seasonal Decorations
  • Costume Robes, Shoes, Wigs, and Hats

Product Limitations

  • All products are for entertainment and decorative purposes
  • Some items may contain small parts – keep away from children
  • Electrical items require proper handling and setup
  • Product colors may vary slightly from website images

4. ORDERING AND PAYMENT

Summoning Your Nightmares

Order Processing: All orders are processed within 1-2 business days after payment confirmation. During peak seasons (especially October), processing may take longer.

Accepted Payment Methods

  • Visa
  • MasterCard
  • JCB
  • PayPal

Pricing: All prices are in USD. We reserve the right to adjust prices due to supplier costs or market changes.

Order Confirmation: You’ll receive an email confirmation once your order is successfully placed and payment is verified.

5. SHIPPING AND DELIVERY

Delivering Terror to Your Doorstep

Shipping Options

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available for orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

International Customers: Delivery times may vary based on customs processing. Any customs fees or import duties are your responsibility.

Shipping Restrictions: We do not ship to some Asian regions and remote locations.

6. RETURNS AND EXCHANGES

Sometimes even the most terrifying purchase might not be the perfect fit. Our returns process is designed to be straightforward – because dealing with returns shouldn’t be the scariest part of your experience.

Return Guidelines

Time Frame: 15 days from receipt of items

Condition Requirements:

  • Original, undamaged condition
  • Original packaging with all tags attached
  • Unused and free of any wear or alterations
  • Accompanied by original receipt or order confirmation

Non-Returnable Items

  • Alien Masks & Classic Monster Masks (direct facial contact)
  • Costume Wigs / Hats (hygiene purposes)
  • Opened or used Bloody / Gory Props
  • Customized or personalized items
  • Items marked as “Final Sale”

Refund Process

  • Refunds issued to original payment method
  • Credit/Debit Cards: 5-10 business days after processing
  • PayPal: 3-5 business days after processing
  • Original shipping fees non-refundable
  • Return shipping costs are customer’s responsibility

7. INTELLECTUAL PROPERTY

All content on horror-costumes.com, including designs, text, graphics, logos, and product images, is our property and protected by intellectual property laws. You may not use our content without written permission.

What You CANNOT Do:

  • Copy or reproduce our product designs
  • Use our images or content for commercial purposes
  • Reverse engineer our animatronics or electronic props
  • Claim our intellectual property as your own

8. LIABILITY LIMITATIONS

Our Responsibility to You

The Horror Dome Store’s liability is limited to the purchase price of the products. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Improper use or mishandling of products
  • Customs delays or import issues
  • Events beyond our reasonable control
  • Personal injury or property damage from product misuse

Product Safety: Our products are designed for entertainment. Follow all safety instructions and keep electrical items away from water. Some props may not be suitable for young children.

9. PRIVACY AND DATA PROTECTION

We protect your personal information as described in our Privacy Policy. We only collect necessary information to process your orders and improve your shopping experience.

10. GOVERNING LAW

These Terms and Conditions are governed by the laws of the United States and the state of North Carolina. Any disputes shall be resolved in courts located in Charlotte, North Carolina.

11. CHANGES TO TERMS

We may update these Terms and Conditions periodically. Continued use of our website after changes constitutes acceptance of the new terms. We’ll notify you of significant changes.

12. CONTACT INFORMATION

The Horror Dome Store

Email: [email protected]

Address: 787 Red Dog Road, Charlotte, US 28208

Response Time: 24-48 hours – slightly faster than our animatronics can give someone a heart attack!

13. ENTIRE AGREEMENT

These Terms and Conditions represent the complete agreement between you and The Horror Dome Store regarding your use of our website and purchase of our products.

Thank you for choosing The Horror Dome Store – where we make every day Halloween! Remember: our terms are much less frightening than our products.