PRODUCTS & SELECTION

What types of horror products do you offer?
We specialize in everything needed to create the ultimate horror experience! Our terrifying collection includes:
  • Authentic costumes (Clown Costumes, Costume Robes, Costume Types)
  • Realistic masks (Alien Masks, Classic Monster Masks, Clown Masks)
  • Spine-chilling props (Alien Props, Animal Props, Animated Props, Bloody/Gory Props)
  • Animatronics and animated decorations
  • Special effects equipment like Cobweb Machines
  • Complete costume accessories (Costume Shoes, Wigs, Hats)
  • Seasonal items like Christmas and Halloween decorations
Are your products suitable for professional haunted houses?
Absolutely! Many of our products are specifically designed for haunted house professionals. Our animatronics, professional-grade props, and durable costumes are tested to withstand repeated use and deliver maximum terror to your visitors.
Do you test your products before shipping?
Yes! Each horror item undergoes rigorous quality assurance testing. We test animatronics for proper function, check costume durability, and verify every bloody detail to ensure your nightmares arrive in perfect, terrifying condition.

ORDERING & PAYMENT

What payment methods do you accept?
We accept all major payment methods to make your horror shopping experience seamless: Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Your security is as important to us as your scares! We use industry-standard encryption and security measures to protect your payment information. Your financial details are safe with us – we’re only interested in haunting your dreams, not your bank account.

SHIPPING & DELIVERY

What are my delivery options?
We offer two terrifyingly efficient delivery options:
  • ⚡ STANDARD SHIPPING – $12.95 | 10-15 days after dispatch | DHL or FedEx
  • 👻 FREE SHIPPING – FREE on orders over $50 | 15-25 days after dispatch | EMS
How long does order processing take?
Our horror experts need 1-2 days to meticulously prepare your order. We carefully inspect each prop, mask, and costume to ensure maximum terror quality before professionally packaging your nightmares for their journey to you.
Do you ship worldwide?
We bring nightmares to most corners of the globe! However, some remote locations and specific Asian regions may have restrictions. If you’re unsure about your location, please contact us at [email protected] before ordering.
Can I track my order?
Yes! All shipments include tracking numbers so you can watch your nightmares make their terrifying journey to your doorstep. We’ll send you the tracking information once your order dispatches from our haunted warehouse.
Are there any additional fees for international orders?
International customers are responsible for any customs fees or import taxes. Unfortunately, we can’t control government bureaucracy – we only specialize in creating horrors, not navigating international trade regulations!

RETURNS & EXCHANGES

What is your return policy?
While we’re confident our products will terrify and delight, if any item fails to meet your horror expectations:
  • 15-Day Return Policy from the day you receive your order
  • Items must be in original, unused condition with all packaging
  • Contact our support team first at [email protected] before initiating any returns
What if my item arrives damaged or defective?
We take great care in packaging your horrors, but if something arrives in less-than-terrifying condition, contact us immediately at [email protected]. We’ll make it right and ensure you get the perfectly horrifying product you ordered.

CONTACT & SUPPORT

How can I contact customer service?
Our support team of horror experts stands ready to track your nightmares and answer any questions:
Email: [email protected]
Address: 787 Red Dog Road, Charlotte, US 28208
We typically respond within 24-48 hours – we might be dealing with nightmares, but we’re friendly!
Do you offer discounts for bulk orders?
For large orders (particularly from haunted house professionals or event planners), we may be able to offer special pricing. Contact us at [email protected] with your specific needs, and we’ll see what horrors we can arrange!
READY TO UNLEASH THE HORROR?
Join thousands of satisfied horror enthusiasts, haunted house professionals, and Halloween lovers worldwide who trust The Horror Dome to deliver not just products, but complete fear experiences. Your nightmares are waiting… and so is our shipping team.
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